At DNG Cares LLC, we are committed to protecting the privacy and confidentiality of the individuals we serve. This Privacy Statement explains how we collect, use, disclose, and protect personal information in accordance with applicable federal and Maryland laws, including the Health Insurance Portability and Accountability Act (HIPAA), the Maryland Confidentiality of Medical Records Act, and other relevant regulations.

1. Information We Collect

We may collect personal information in the following ways:

• Personal and Contact Information: such as name, address, phone number, and email address

• Health and Service Information: information related to your care plan, service preferences, and eligibility

• Payment and Billing Information: insurance details, billing address, or other payment-related data

• Website Use Information: if you use our website, we may collect non-identifying data such as browser type,
  pages visited, and time spent on our site (for analytics and accessibility improvements only)

2. How We Use Your Information

We use your information only for legitimate business and healthcare purposes, including:

• Providing and coordinating services for individuals with disabilities

• Communicating with you, your family, or your authorized representatives

• Processing billing, insurance, and administrative functions

• Improving our programs, accessibility, and website experience

• Meeting our legal, regulatory, and compliance obligations

We do not sell, rent, or share your information for marketing purposes without your explicit consent.

3. How We Protect Your Information

DNG Cares LLC maintains strict physical, electronic, and administrative safeguards to protect personal data
against unauthorized access, alteration, disclosure, or destruction. These include:

• Secure, password-protected systems

• HIPAA-compliant data management protocols

• Limited access to personal data to authorized personnel only

• Regular staff training on privacy and confidentiality

4. Sharing and Disclosure

We may share information only when permitted or required by law, including:

• With your written consent or authorization

• With healthcare professionals involved in your care

• With insurers or government agencies for payment or program reporting

• When required by law, court order, or public health authorities

Whenever possible, we limit disclosures to the minimum necessary information required.

5. Your Rights

You have the right to:

• Request access to your personal or health information

• Request correction or updates to your records

• Request limits on how your information is used or shared

• Receive a copy of this Privacy Statement and our Notice of Privacy Practices (if applicable)

• File a privacy complaint without fear of retaliation

Requests or concerns can be directed to our Privacy Officer (see contact information below).

6. Website Privacy and Cookies

Our website may use limited cookies to enhance user experience and monitor site performance. These cookies
do not collect personal or health information. You can disable cookies in your browser settings at any time.

Our site also complies with Maryland’s accessibility and privacy guidelines, and we make reasonable efforts
to ensure digital accessibility for all users.

7. Updates to This Privacy Statement

We may update this Privacy Statement periodically to reflect legal or operational changes. Any updates will
be posted on this page with a new “Last Updated” date.

8. Contact Us

If you have questions, concerns, or requests regarding this Privacy Statement, please contact:

📞 301-678-9244 or 📧 info@dngcares.com.